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Return Policy Page

Return/Replace, Cancellation & Refund Policy

A Customer may return any delivered product at the presence of our delivery officer, or within next 12 hours  at the following circumstances; In case, if you have not received any products from the invoice, please paid the amount as per you received. 

Instant Return Policy:

If Product(s) are not found as per your expectation.

If I have damage at the delivery time.

If I have confusion about packaging, quality and volume.


12 Hours Return Policy:

A Customer may return any delivered product within 12 hours from the delivery date at the following circumstances;

You may return us any imperfect but unopened product(s) within a 2 days period containing defects of maximum 25% or less.

Products may not be returned or replaced under the following circumstances;

Product(s) after use or consume or installation

Product(s) broken or out of order

Damaged or defected which are not consumable

Any damages/defects are not covers up the manufacturer/traders warranty or guarantee

Any product(s) returnable if found without original packaging

Any products found tampered or missing serial/UPC numbers

Refund Policy

Bazar Nao (bazarnao.com) is always here to provide the best services to the customers. For any unforeseen situation, if we are not able to accomplish product(s) delivery or to provide our services, we will be informing you within 12 hours over phone or SMS. For any of our lacking, if there needed any refund, we will do it within the next 7 days after as following.

Calls for refunding will be processed under the following circumstances;

Unable to deliver any product

If any product(s) returned by customer against paid invoice

While a customer cancel any paid order and ask for refund, or we (bazarnao.com) cancel any paid order, in terms of Debit/Credit card payment of any bank or bKash/Rocket, we (bazarnao.com) will refund the full amount from our (bazarnao.com) end. In case of Credit/Debit card payment, the customer will get back the same amount from his/her card issuer bank. But in case of payment from bKash/ Rocket, even if bazarnao.com refunds FULL AMOUNT that a customer paid, they (bKash/Rocket) will deduct the transaction charge (according to their company policy) before refunding it to the customer.

Supply Policy:

We are committed to ensure the quality on all supplied items.  Bazar Nao (bazarnao.com) is not selling any self manufacturing products, despite the fact that we are looking into the quality.

We have trust to the manufacturer/traders/ vendor that they always assure the quality on their entire manufacturing/ supplied product.

Order Cancellation And Blacklist Policy:

In terms of paid order, Bazar Nao will verify the cell number from which the order has been placed. Without verifying, paid orders will not be delivered. You as a customer can cancel your order within one hour by calling our customer service center. In such a case we will refund any payments already made by you for the order. On the other hand, if we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website or our service, or if we find any customer has tried to cash in on some technical fault of our online system/website/service, re-cart items those no longer exist to our service list, re-cart special offer items those exist to our service list but price has been increased, order items for making profit by selling them, we at our sole discretion, MAY cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them to our system or cancel any orders placed by them.

Bazar Nao
Bazar Nao Limited is the 1st Bangladeshi e-grocery which provides groceries on credit to Bangladeshi people. It is a platform where customers can get all daily necessary products at affordable prices and in a very short time.  Founded in 2020, it is now among the top ten e- grocery shops in Bangladesh.

Contact Info

  • Address: 4th Floor, AGM Chandrima, House 12, Road 08, Block J, Baridhara, Dhaka-1212.
  • Phone: 01969906699
  • Email: info@bazarnao.com