FAQ

Frequently Asked Questions

1. How does your website works?

Ans: You can visit our website and use website’s search engine to find your desired products. You can then add them to your cart and click on Checkout. Then you register with your address, phone number and email. Finally, you place the order.

2. How can I contact with you?

Ans: You can always call us at 01305-687613 or text us on Bazar Nao Facebook page.

3. What are delivery hours?

Ans: We deliver from 9 am- 9 pm every day.

4. What is the delivery charge?

Ans: Delivery Charge is free for product worth more than tk 200. Below 200taka worth of product you need to pay 60 taka delivery charge.

5. What is the payment system?

Ans: We accept cash on delivery, bkash playment and online card payment.

6. Which areas do you serve?

Ans: We serve all over Dhaka city.

7. Can I order over the Phone?

Ans: Yes, we take orders over the phone as well.

8. If I make any mistake to place an order how do I fix it?

Ans: Call us immediately on our hotline number.

9. What is the policy of refund?

Ans: No cash refund is allowed. If any product is rotten and problematic, we will change the product. The delivery charge will be free. You can return to the product to the delivery man while you receive it.

10. How can I buy groceries on credit?
Ans: To buy groceries on credit you need to fill up an application form. After verification our representative will help you to buy on credit. To know more you can call our hotline number 01305687613.

11. How many days I will get time to repay back credit?

Ans: 20 days. If you don’t pay within 20 days, we will give you 3 days grace period.  Within that time you need to pay back the full amount.

12. Is there additional charge for taking the credit?

Ans: No, its absolutely free of charge. You only have to pay the due amount.